Terms and Conditions

Last updated: 21 March 2026

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Deliverman platform ("Platform", "Service"), operated by BIT Develop Ltd ("we", "us", "our"), a company registered in England and Wales.

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.

2. Definitions

• "Tenant" — A Delivery Service Provider (DSP) company that subscribes to the Platform

• "User" — Any individual with an account on the Platform, including owners, managers, staff, and drivers

• "Driver" — A self-employed contractor or employed driver who uses the Platform via the web or PWA app

• "Owner" — The Tenant's account holder with full administrative access

• "Content" — Data, documents, images, and other materials uploaded to the Platform

3. Account Registration

1. You must provide accurate and complete information when creating an account.

2. You are responsible for maintaining the confidentiality of your login credentials.

3. You must notify us immediately of any unauthorised use of your account.

4. One Tenant account per legal entity. Sub-accounts for staff and drivers are managed by the Tenant Owner.

5. We reserve the right to suspend or terminate accounts that violate these Terms.

4. Service Description

Deliverman provides a cloud-based SaaS platform for DSP management, including but not limited to:

• Workforce scheduling and roster management

• Invoice generation and payment processing

• Vehicle fleet management and inspections

• Driver onboarding and compliance tracking

• Document creation, e-signing, and storage

• Performance analytics and reporting

• Driver mobile app (PWA) for daily operations

• Integration with third-party services (Amazon, HMRC, DVLA, Xero, banking APIs)

5. Subscription and Payment

1. Access to the Platform requires an active subscription.

2. Subscription fees are billed monthly or annually as agreed at sign-up.

3. Fees are exclusive of VAT, which will be added at the applicable rate (currently 20%).

4. Payment is due within 14 days of invoice date unless otherwise agreed.

5. We reserve the right to suspend access for overdue accounts after 30 days.

6. Refunds are not provided for partial months of service.

6. Data Ownership and Licensing

1. Your Data: You retain full ownership of all data you upload or create on the Platform. We do not claim ownership of your Content.

2. Licence to Us: You grant us a limited licence to process, store, and display your data solely for the purpose of providing the Service.

3. Data Export: You may export your data at any time via the Platform's export features (CSV, PDF).

4. Data Isolation: Each Tenant's data is stored in a separate database schema. No Tenant can access another Tenant's data.

7. Acceptable Use

You agree not to:

• Use the Platform for any unlawful purpose

• Attempt to access other Tenants' data or systems

• Upload malicious code, viruses, or harmful content

• Reverse engineer, decompile, or disassemble any part of the Platform

• Use the Platform to send unsolicited communications (spam)

• Share login credentials with unauthorised individuals

• Exceed reasonable usage limits that degrade service for other users

• Use automated tools to scrape or extract data from the Platform

8. Electronic Signatures and Documents

1. The Platform provides electronic document signing capabilities compliant with the UK Electronic Communications Act 2000 and eIDAS Regulation.

2. Documents signed via the Platform constitute legally binding agreements between the parties.

3. An immutable audit trail is maintained for every signed document, recording timestamps, IP addresses, and user actions.

4. Deemed Acceptance: Documents not responded to within the configured period (default 3 days) may be automatically signed, as disclosed to the signatory at the time of sending.

5. The Tenant is responsible for ensuring the content of documents complies with applicable laws.

9. Third-Party Integrations

1. The Platform integrates with third-party services (Amazon, HMRC, DVLA, Xero, Stripe, Yapily). These services have their own terms and privacy policies.

2. We are not responsible for the availability, accuracy, or actions of third-party services.

3. By enabling integrations, you authorise us to exchange data with the relevant third-party on your behalf.

4. HMRC and DVLA checks are performed using official government APIs and are subject to their respective terms of use.

10. Service Availability

1. We aim for 99.9% uptime but do not guarantee uninterrupted service.

2. Scheduled maintenance will be communicated in advance where possible.

3. We are not liable for downtime caused by third-party services, internet connectivity, or force majeure events.

11. Limitation of Liability

1. The Platform is provided "as is" without warranties of any kind, express or implied.

2. To the maximum extent permitted by law, our total liability for any claim arising from your use of the Platform shall not exceed the fees paid by you in the 12 months preceding the claim.

3. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

4. We are not liable for decisions made based on data or reports generated by the Platform.

5. Nothing in these Terms excludes liability for death, personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your breach of these Terms

• Your use of the Platform

• Content you upload or create on the Platform

• Your violation of any applicable law or regulation

13. Termination

1. Either party may terminate the subscription with 30 days' written notice.

2. We may terminate or suspend your account immediately for material breach of these Terms.

3. Upon termination, you will have 30 days to export your data. After this period, data will be deleted in accordance with our retention policy.

4. Termination does not affect any rights or obligations accrued prior to the termination date.

14. Intellectual Property

1. The Platform, including its design, code, features, and branding, is the intellectual property of BIT Develop Ltd.

2. Your subscription grants you a non-exclusive, non-transferable licence to use the Platform for its intended purpose.

3. You may not copy, modify, distribute, or create derivative works based on the Platform.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-app notification at least 14 days before they take effect. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

16. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact

For questions about these Terms, contact us at:

BIT Develop Ltd
Email: legal@deliverman.com
Website: deliverman.com